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Published on July 4th, 2014 | by FinanceLoophole

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Wonga apologises for fake legal letters – are you owed compensation?

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Wonga – the largest payday lender in the UK have been told to repay £2.6 million in compensation to its customers, after it sent them fake letters chasing repayment from non existence legal firms. In addition it is sending refunds to 200,000 customers who overpaid their debts because their loan balances were incorrectly calculated.

Are you affected by either of these Wonga repayment issues?

,If you are then Wonga should be writing to you soon. If you are affected by both of the issues, you will receive 2 separate letters related to each point.

Wonga’s fake legal letters

Almost 50,000 of people who had an outstanding  Wonga Payday loan received a letter between 2008 and 2010 chasing repayment from legal firms that did not exist. These Wonga legal letters were sent by two fictitious companies going by the names of either:-

  • Chainey, D’Amato & Shannon or;
  • Barker & Lowe Legal Recoveries

Wonga should write to you within 8 weeks if you have been affected – You don’t need to do anything. You will find out in the letter how much compensation you will receive.

As a minimum thsi compensation shoudl include :-

  • refund of any fees charged for being sent the fake letters
  • flat rate of £50 for distress and inconvenience
  • some people may be offered more compensation, depending on your particular case.

Wonga miscalculated debt repayments

They have confirmed that mistakes were made in the way they calculated how much was owed by customers. Around 200,000 customers paid too much.

If you have had this issue Wonga should be writing to you within 8 weeks .The over-payment will be refunded and any interest on this amount will also be sent.

However some people have underpaid and Wonga will write to you uif this is the case, but should not chase you for more money.

They should also be contacting any credit reference agencies should your situation have impacted on your credit rating.

What should I do?

Make sure that Wonga have your current contact details or they will not be able to contact you and you will miss out on repayments.

Get help now

Check your contact details are up to date by doing one of the following:-

  • go to Wonga website at https://www.wonga.com and clicking on ‘Check or update your details’
  • phone Wonga customer services on freephone 0800 840 0836

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