Published on March 15th, 2017 | by FinanceLoophole0
Cant Pay Simply Be
Can’t Pay Simply Be Catalogue Debt
Simply Be is a catalogue and online shopping company with retail stores across the UK, that is part of the N Brown Group and specialises in the latest fashion ranging from sizes 12 to 32, including ladies plus sizes.
Problems Paying Simple Be Account
Simply Be is a credit account which is available subject to acceptance to UK residents aged 18+ and comes with a typical interest rate of 24.9% APR (Annual Percentage Rate) though this can be changed. If they do vary the interest rate they will give you at least 21 days written notice. Direct Debits are taken every 28 days.
According to their terms and conditions your minimum payment will initially be 1/12 of the total cash price of goods and services ordered using your account or £5, whichever is the greater. Your minimum payment is re-calculated in the same way whenever you buy more goods and services or return goods or cancel any services. However, at their discretion and depending on your shopping and payment behaviour, they may reduce the required payment but it will not be less than 5% of your balance.
If you fail to make at least the minimum payment and have to be reminded, they will charge you an administration fee – currently £12. If Simply Be have to take further steps to recover the money, they may also recover the costs that they or any collection agency have in recovering it.
Simply Be Catalogue Credit Problems
Catalogue companies like Simply Be offer shoppers the opportunity to spread the cost of buying clothing over a period by offering them credit. The privilege of not having to pay upfront can be expensive depending on how long it takes you to pay back the original purchase. Simply Be shoppers pay a typical APR of 24.9 per cent.
There are a lot of things you can do to stop yourself getting into problems with catalogue debt, but most important is to know that you can afford to make the repayments for what you are ordering!
What Should I Do If I Can’t Pay My Simply Be Bill?
First of all how much can you really afford to repay? If you haven’t already done one complete a budget planner to look at what’s left/surplus after all of your typical monthly costs. (Check out the internet to find examples of budget planners, there’s plenty to choose from). Consider making some cut backs, but make sure you prioritise to pay the important debts called ‘priority debts’ such as any rent, gas, electricity, fines or tax.
Then contact Simply Be to discuss your situation and see if you can negotiate a lower, more affordable repayment and also can they freeze any additional interest or charges. They may have their own Income and Expenditure form (budget planner) for you to complete to assist their decision. That’s fine you should have already thought this through. If you don’t have any success talking to them direct then don’t worry – you’ve at least tried.
The next thing to do is to seek free specialist debt advice to consider your options and help get the best possible arrangement in place. You could mention this to Simply Be so that they can have it noted on their system that you plan to take further action and not just burying your head in the sand!
A debt advice service may also be able to try to help get any interest or charges, (which are being, or may be added to your account) frozen so that your debt isn’t increasing. There are a lot of people now with money problems, you are not alone! Free debt advice can give you the specialist help to you take control.
There are a few free debt specialists you can refer to, for example: Citizens Advice Bureau have specialist debt teams to help on a face to face basis. You’ll need to make an appointment to see them. There’s also Step Change, a free debt advice telephone service, where they discuss your situation and provide help over the phone and by post. These are just two routes to consider.
If your debts are complicated and/or numerous you may want a Debt Management Company to manage the process and repayments to make it easier for you. We have had good reports about the debt management services offered by BrightDebt – just fill in this form with your details and they will get back to you
Any debt adviser is going to want to see what would be realistically affordable, if anything, for you to repay and will have their own version of a budget planner to complete. So if you haven’t done one yet now’s the time to get started. Also if you have more than just a Simply Be debt make a list with all the details in advance.
Taking control, doesn’t magic away your debt(s) for you, but what most people find is that by taking control they are more on top of the situation and their worrying is significantly reduced – because they’ve taken action. So don’t delay!
Debts show your credit search record for 6 years, even after they have been repaid so the sooner you take action the better, delaying means they will just show for longer and further action may be threatened or taken against you.
What Happens If I Can’t Pay My Simply Be Bill?
Unfortunately when it comes to chasing debt Simply Be are very persistent. Customer feedback suggest that their debt collection agency will chase you relentlessly by phone and may sell your debt on to a debt collection company who will continue to chase you for payment.
In the worst case scenario they may apply to the Court for a County Court Judgement to be registered against you.
They will add late payment fees if you miss a payment of £12 for each missed payment and additional charges for and any recovery costs. Together with interest charges your debt is likely to increase!
The main thing you need to do is to seek help before the situation gets out of hand and before further action is taken against you.
Making A Complaint About Simply Be
Simply Be will have a formal complaints procedure to follow (which you can obtain), as they are regulated by the Financial Conduct Authority.
In the first instance contact Simply Be direct – to let them investigate your concern/complaint. Put your complaint in writing and keep a copy (so that you have a record to refer to) and send it to:
Customer Complaints Manager
Complaints and Customer Relations Department
40 Lever Street
Telephone: Financial Services Complaints – 0345 026 3899
(! Don’t forget to include your Customer Number so they can find your records quickly).
If your problem or complaint with Simply Be concerns your financial credit account (and not delivery or goods) contact 0345 026 3899. Simply Be say they will acknowledge any complaint by 5 working days and that they will try in the majority of cases to close the complaint within 4 weeks.
However, after 8 weeks, if you are still not happy with the outcome and their decision you can refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service can be contacted at:
Financial Ombudsman Service
London E14 9SR
Telephone: 0800 023 4567 or 0300 123 9123